MKT-AI-02

Precision Customer Profiling & Personas

精準客戶畫像與虛擬受眾分析

⏱️ 60 Mins
🌐 English / 繁體中文 / 簡體中文
📊 Intermediate Level

What you will learn / 學習目標


動態意圖識別

Transition from demographics to real-time intent-based profiling.

非結構化數據挖掘

Extract "Digital Fingerprints" from social media and CRM logs.

合成受眾模擬

Test strategies using AI-driven Synthetic Users (Digital Twins).

預測性 LTV 建模

Forecast Customer Lifetime Value and prevent churn with AI.

Target Audience / 課程受眾


👤

CRM Managers

需提升客戶標籤精準度與自動化分群效率的主管。

🔬

Data Analysts

希望利用 AI 從非結構化對話中提取商業意圖的分析師。

📈

Growth Leads

需在投入大規模預算前進行受眾反應模擬的增長負責人。

Professional Skills / 核心技能


Intent Analysis Synthetic Personas Behavioral Modeling Predictive Analytics Semantic Intelligence

Curriculum / 課程大綱


01 畫像的範式轉移:從統計到意圖 / Paradigm Shift
Capturing real-time psychological states beyond basic demographics.
02 合成受眾 (Synthetic Users):數位孿生測試
Simulating thousands of virtual personas to predict market reactions to new campaigns.
03 下一步最佳行動 (NBA):畫像的實戰應用
Implementing real-time recommendation engines based on integrated CRM data.
04 數據倫理、隱私合規與偏見預防 / Governance
Adhering to GDPR while leveraging differential privacy in profiling models.